stu232
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How do I redownload my MPEG2 key?

Sun Dec 07, 2014 6:41 pm

My SD card failed and I've lost my MPEG2 licence key, does anyone know how I can download it again?

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DougieLawson
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Re: How do I redownload my MPEG2 key?

Sun Dec 07, 2014 6:44 pm

Don't you have it in an email?

If not then you'll need to send an email to swag@raspberrypi.org with your Raspberry Pi serial number to get it re-issued.
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DirkS
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Re: How do I redownload my MPEG2 key?

Sun Dec 07, 2014 6:46 pm

stu232 wrote:My SD card failed and I've lost my MPEG2 licence key, does anyone know how I can download it again?
So you did not save the email, write it down and back it up (3 times)?

Try emailing store@raspberrypi.org

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Re: How do I redownload my MPEG2 key?

Sun Dec 07, 2014 6:47 pm

DougieLawson wrote:Don't you have it in an email?

If not then you'll need to send an email to swag@raspberrypi.org with your Raspberry Pi serial number to get it re-issued.
That's not the correct email address. See bottom of http://www.raspberrypi.com/mpeg-2-license-key/

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DougieLawson
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Re: How do I redownload my MPEG2 key?

Sun Dec 07, 2014 7:34 pm

I was going from here: http://swag.raspberrypi.org/products/mpeg-2-license-key

The foundation and the Swag store need to get their web pages to be more consistent.
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jamesh
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Re: How do I redownload my MPEG2 key?

Sun Dec 07, 2014 7:56 pm

Good point. Can you email one or both with the problem? Ta.
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DougieLawson
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Re: How do I redownload my MPEG2 key?

Sun Dec 07, 2014 10:42 pm

jamesh wrote:Good point. Can you email one or both with the problem? Ta.
I've sent an email to both addresses pointing to this thread.
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stu232
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Re: How do I redownload my MPEG2 key?

Wed Dec 10, 2014 2:11 pm

Thanks for the replies guys. :)

I actually uploaded it to a cloud server but I can't remember which one, lol

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DougieLawson
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Re: How do I redownload my MPEG2 key?

Wed Dec 10, 2014 2:37 pm

The folks from the foundation have agreed to tidy up their website and make it clearer which email addresses should be used for which purposes.

Send an email to admin@raspberrypi.org to get your key re-issued.
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