Page 1 of 1

How do I redownload my MPEG2 key?

Posted: Sun Dec 07, 2014 6:41 pm
by stu232
My SD card failed and I've lost my MPEG2 licence key, does anyone know how I can download it again?

Re: How do I redownload my MPEG2 key?

Posted: Sun Dec 07, 2014 6:44 pm
by DougieLawson
Don't you have it in an email?

If not then you'll need to send an email to swag@raspberrypi.org with your Raspberry Pi serial number to get it re-issued.

Re: How do I redownload my MPEG2 key?

Posted: Sun Dec 07, 2014 6:46 pm
by DirkS
stu232 wrote:My SD card failed and I've lost my MPEG2 licence key, does anyone know how I can download it again?
So you did not save the email, write it down and back it up (3 times)?

Try emailing store@raspberrypi.org

Gr.
Dirk.

Re: How do I redownload my MPEG2 key?

Posted: Sun Dec 07, 2014 6:47 pm
by DirkS
DougieLawson wrote:Don't you have it in an email?

If not then you'll need to send an email to swag@raspberrypi.org with your Raspberry Pi serial number to get it re-issued.
That's not the correct email address. See bottom of http://www.raspberrypi.com/mpeg-2-license-key/

Re: How do I redownload my MPEG2 key?

Posted: Sun Dec 07, 2014 7:34 pm
by DougieLawson
I was going from here: http://swag.raspberrypi.org/products/mpeg-2-license-key

The foundation and the Swag store need to get their web pages to be more consistent.

Re: How do I redownload my MPEG2 key?

Posted: Sun Dec 07, 2014 7:56 pm
by jamesh
Good point. Can you email one or both with the problem? Ta.

Re: How do I redownload my MPEG2 key?

Posted: Sun Dec 07, 2014 10:42 pm
by DougieLawson
jamesh wrote:Good point. Can you email one or both with the problem? Ta.
I've sent an email to both addresses pointing to this thread.

Re: How do I redownload my MPEG2 key?

Posted: Wed Dec 10, 2014 2:11 pm
by stu232
Thanks for the replies guys. :)

I actually uploaded it to a cloud server but I can't remember which one, lol

Re: How do I redownload my MPEG2 key?

Posted: Wed Dec 10, 2014 2:37 pm
by DougieLawson
The folks from the foundation have agreed to tidy up their website and make it clearer which email addresses should be used for which purposes.

Send an email to admin@raspberrypi.org to get your key re-issued.