Der_Hexer
Posts: 2
Joined: Tue Aug 28, 2012 5:26 pm

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 5:28 pm

I ordered on july 21st with order no. 902xx together with a clear case.
Still no e-mail or shipment-info. Wonder why RS is talking about numbers >100.000 while mine hasn't been shipped yet... Sad :-(

W. H. Heydt
Posts: 11089
Joined: Fri Mar 09, 2012 7:36 pm
Location: Vallejo, CA (US)

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 6:08 pm

iscroman wrote:RS Suck! I'm thinking seriously about the cancelation. :evil:

Element14 have this message in her webpage "Order today for expected delivery within 3 weeks!" but they has 0 in stock. It's very weird. :shock:

Somebody have ordered with Element14 the last days? What's the estimated time of delivery that they are given to new orders? It's 3 weeks like they say in her webpage? :?

If I cancel my order today when I going to get my money back? Somebody has cancelled her order the last days? :?:

Stupid RS, another 8 weeks! ... But remember guys, there's no reason for complaint! (sarcasm)...
larstas wrote:According to the new shipping table, u'll get yours after 19th November.
Mine should come a week earlier.
This is nonsense... Delay up to 8 weeks more. I'll never buy anything from RS.
I put an order in with Newark/Element14 on Sunday. Estimated shipping will be 47 days (or just under 7 weeks).

iscroman
Posts: 67
Joined: Thu Jul 05, 2012 4:59 pm
Location: Villahermosa, Tabasco, México

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 6:21 pm

W. H. Heydt wrote:I put an order in with Newark/Element14 on Sunday. Estimated shipping will be 47 days (or just under 7 weeks).
Well, is a big difference with my new shipping date at RS. :?

Another one who ordered a Pi vía Element14 in the last days?

Thanks for the information.

Saludos desde México y perdón por mi ingles tan pobre.

cdjaco
Posts: 18
Joined: Tue Aug 28, 2012 6:53 pm
Location: Colorado, United States

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 7:08 pm

liz wrote:We're REALLY sorry about this; there's very little the Foundation can do because it boils down to a component supply problem at RS. I know Eben has a phone meeting with RS later in the week; we'll be bringing this up then.
Thanks Liz! Just placed an order with Farnell today. Haven't decided if I'm going to cancel my RS order, but I likely will if my Farnell unit arrives first. Of course, who's to say I'll ever see my money back from RS -- they appear to be quick to charge my credit card, if little else. :roll:

Der_Hexer
Posts: 2
Joined: Tue Aug 28, 2012 5:26 pm

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 7:14 pm

Der_Hexer wrote:I ordered on july 21st with order no. 902xx together with a clear case.
I have to correct myself. June 21st is the correct order date. Nevertheless, the result of not having a RPI is still valid.

ivoneto91
Posts: 25
Joined: Thu Aug 16, 2012 1:46 am

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 7:50 pm

liz wrote:We're REALLY sorry about this; there's very little the Foundation can do because it boils down to a component supply problem at RS. I know Eben has a phone meeting with RS later in the week; we'll be bringing this up then.
Liz, the delivery time isnt the only problem.
They dont answer the emails, and when they answer, send a generic email.

iscroman
Posts: 67
Joined: Thu Jul 05, 2012 4:59 pm
Location: Villahermosa, Tabasco, México

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 7:57 pm

cdjaco wrote:
liz wrote:We're REALLY sorry about this; there's very little the Foundation can do because it boils down to a component supply problem at RS. I know Eben has a phone meeting with RS later in the week; we'll be bringing this up then.
Thanks Liz! Just placed an order with Farnell today. Haven't decided if I'm going to cancel my RS order, but I likely will if my Farnell unit arrives first. Of course, who's to say I'll ever see my money back from RS -- they appear to be quick to charge my credit card, if little else. :roll:
Hi cdjaco!

About your order with Farnell, when they going to ship your Pi (Estimated Delivery Time)?.

Already cancelled my order with RS and I'm thinking about order a Pi with NewarkMexico/Farnell/Element14.

Thanks.

cdjaco
Posts: 18
Joined: Tue Aug 28, 2012 6:53 pm
Location: Colorado, United States

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 9:31 pm

iscroman wrote: About your order with Farnell, when they going to ship your Pi (Estimated Delivery Time)?.

Already cancelled my order with RS and I'm thinking about order a Pi with NewarkMexico/Farnell/Element14.

Thanks.
According to my invoice from Farnell, the "final expected ship date" is September 7th.

InnocentSam
Posts: 16
Joined: Thu Aug 23, 2012 4:30 pm

Re: Order and Shipping update from RS & Allied

Tue Aug 28, 2012 9:35 pm

If I hadn't already waited 9 weeks, I would cancel my order too. Not only did I have to wait 11 weeks, I now- after being so close- have to wait upwards of an extra 5 weeks.

I really hope that they don't give me more reasons to never order from RSc ever again. The new chart showing delivery times is confusing.

Pi-Scan
Posts: 25
Joined: Fri Jul 06, 2012 9:16 pm

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 3:51 pm

I have received the 5week delay email too. Really pissed me off!

I certainly hope they will not replace any parts with cheaper ones or other types. And what to do when it is faulty? Send it back, wait for repare (might take a year) and than they have to send it back. Or you have to wait another 5 months for your replacement?

How can Farnell send them out within 3 weeks and RS within 16 weeks?

Strange!

Pi-Scan
Posts: 25
Joined: Fri Jul 06, 2012 9:16 pm

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 3:56 pm

I have also suggested that every person who has an extra 5 week delay, should get a free case for the raspberry pi.

If we all work together on this, they will have to listen!

Everyone send a mail!

cjthebrave
Posts: 34
Joined: Mon Aug 20, 2012 8:34 pm

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 4:09 pm

Now I'm getting proper peeved !!

E-mail last week from RS advising me of dispatch and delivery by this Monday - nothing happened so I chased and heard nothing back

E-mail today telling me that there are delays and to expect delivery around September 30th !!!

This will make the total lead time from order (20/06/12) almost 16 weeks - RS have will have had my money on the pretence of being able to deliver a product for 3 months !! How many more times will this be extended??

AND - since my order is numbered 83185, how on earth does this fit in with the recently published order progress chart which showed order numbers up to 101000 having been shipped 20-26th August, by that reckoning and their projected dispatch rates I should have received mine about a fortnight earlier than this.

As pointed out, Maplin are now offering pre-orders for about 4 weeks away - I'm tempted to cancel and try my luck !!

I am awaiting a response to a rather heated e-mail to RS - but don't forget . . . . . . apparently there's no reason to complain. Hmmmmmmm........

CJ

iscroman
Posts: 67
Joined: Thu Jul 05, 2012 4:59 pm
Location: Villahermosa, Tabasco, México

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 4:24 pm

"There's no reason to complain!" :lol:

Famous phrase in this forum. I'm thinking about do a new order but with farnell or with maplin but maplin are selling a full kit and I only need the RPi and case.

Farnell given me a estimated delivery time of 47 days, to México. But there's a little difference with the price between they and RS.
cjthebrave wrote:Now I'm getting proper peeved !!

E-mail last week from RS advising me of dispatch and delivery by this Monday - nothing happened so I chased and heard nothing back

E-mail today telling me that there are delays and to expect delivery around September 30th !!!

This will make the total lead time from order (20/06/12) almost 16 weeks - RS have will have had my money on the pretence of being able to deliver a product for 3 months !! How many more times will this be extended??

AND - since my order is numbered 83185, how on earth does this fit in with the recently published order progress chart which showed order numbers up to 101000 having been shipped 20-26th August, by that reckoning and their projected dispatch rates I should have received mine about a fortnight earlier than this.

As pointed out, Maplin are now offering pre-orders for about 4 weeks away - I'm tempted to cancel and try my luck !!

I am awaiting a response to a rather heated e-mail to RS - but don't forget . . . . . . apparently there's no reason to complain. Hmmmmmmm........

CJ

User avatar
liz
Raspberry Pi Foundation Employee & Forum Moderator
Raspberry Pi Foundation Employee & Forum Moderator
Posts: 5202
Joined: Thu Jul 28, 2011 7:22 pm
Contact: Website

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 4:45 pm

Have you tried MCM Electronics? They're a Farnell subsidiary based in Ohio and have them in stock now - I'm afraid I don't know what their shipping policies are.

http://www.mcmelectronics.com/
Director of Communications, Raspberry Pi

sam502
Posts: 5
Joined: Wed Aug 29, 2012 4:18 pm

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 4:47 pm

Is Allied legit? I'm starting to loose faith in them.

User avatar
liz
Raspberry Pi Foundation Employee & Forum Moderator
Raspberry Pi Foundation Employee & Forum Moderator
Posts: 5202
Joined: Thu Jul 28, 2011 7:22 pm
Contact: Website

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 4:52 pm

They are (they are the same company as RS), but they're having component supply issues which have led to this delay.
Director of Communications, Raspberry Pi

User avatar
Lob0426
Posts: 2198
Joined: Fri Aug 05, 2011 4:30 pm
Location: Susanville CA.
Contact: Website

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 4:58 pm

liz wrote:Have you tried MCM Electronics? They're a Farnell subsidiary based in Ohio and have them in stock now - I'm afraid I don't know what their shipping policies are.

http://www.mcmelectronics.com/
They are out of stock as of last night when I checked. But they are claiming a three week wait.
512MB version 2.0 as WordPress Server
Motorola Lapdock with Pi2B
Modded Rev 1.0 with pin headers at USB

http://rich1.dyndns.tv/
(RS)Allied ships old stock to reward its Customers for long wait!

W. H. Heydt
Posts: 11089
Joined: Fri Mar 09, 2012 7:36 pm
Location: Vallejo, CA (US)

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 5:06 pm

Pi-Scan wrote:I have received the 5week delay email too. Really pissed me off!

I certainly hope they will not replace any parts with cheaper ones or other types. And what to do when it is faulty? Send it back, wait for repare (might take a year) and than they have to send it back. Or you have to wait another 5 months for your replacement?

How can Farnell send them out within 3 weeks and RS within 16 weeks?

Strange!
I can't say about RS, but I got a faulty Pi from Farnell (with a known good...tested with another Pi...power supply and cable), test voltage settled at 4.42v with nothing but SD card (also tested in another Pi) and power connected.

I submitted a request for RMA on a Sunday evening. On the following Monday, I got RMA authorization and an email asking if I wanted a refund or a replacement. I asked for replacement. The replacement Pi arrived two days later on the following Wednesday.

From this I conclude that Farnell (definitely, and very likely RS as well) keep back at least some units to replace bad ones. This is not a surprise, since no manufacturing process is perfect and there are always going to be a few duds in the pipeline.

As for how Farnell can dispatch in 3 weeks--current web site data is *7* weeks, not 3--while RS is taking 16 weeks.... As I understand it, RS is the preferred source for larger orders due to volume discounts and favorable shipping charges on big orders. Thus, I presume, RS is getting hammered on bulk orders far more than Farnell is, and the relative dispatch delays reflect that.

banjax
Posts: 2
Joined: Thu Aug 23, 2012 1:55 pm

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 5:08 pm

CJ I had exactly the same experience, except I still have not received the email stating the delay. Last I heard from them, my order was processing, and I should receive a tracking number by this past Monday, which of course I did not. I was instructed that if I did not, email back and they would investigate further. So I did, and have heard nothing back.
Now I'm getting proper peeved !!

E-mail last week from RS advising me of dispatch and delivery by this Monday - nothing happened so I chased and heard nothing back

E-mail today telling me that there are delays and to expect delivery around September 30th !!!

This will make the total lead time from order (20/06/12) almost 16 weeks - RS have will have had my money on the pretence of being able to deliver a product for 3 months !! How many more times will this be extended??

AND - since my order is numbered 83185, how on earth does this fit in with the recently published order progress chart which showed order numbers up to 101000 having been shipped 20-26th August, by that reckoning and their projected dispatch rates I should have received mine about a fortnight earlier than this.

As pointed out, Maplin are now offering pre-orders for about 4 weeks away - I'm tempted to cancel and try my luck !!

I am awaiting a response to a rather heated e-mail to RS - but don't forget . . . . . . apparently there's no reason to complain. Hmmmmmmm........

CJ

W. H. Heydt
Posts: 11089
Joined: Fri Mar 09, 2012 7:36 pm
Location: Vallejo, CA (US)

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 5:14 pm

Pi-Scan wrote:I have also suggested that every person who has an extra 5 week delay, should get a free case for the raspberry pi.

If we all work together on this, they will have to listen!

Everyone send a mail!
Heh...that would probably delay the shipments even more (cases are backlogged, too). On the other hand, because the dispatch times are so long on cases...would your idea work in reverse? If the cases I've ordered are subject to more delays, shouldn't I get a Pi thrown in for free?

iscroman
Posts: 67
Joined: Thu Jul 05, 2012 4:59 pm
Location: Villahermosa, Tabasco, México

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 5:46 pm

Thank you very much for the information Liz. ;) Unfortunately seems like they don't make shipments to my country. :(
liz wrote:Have you tried MCM Electronics? They're a Farnell subsidiary based in Ohio and have them in stock now - I'm afraid I don't know what their shipping policies are.

http://www.mcmelectronics.com/

User avatar
liz
Raspberry Pi Foundation Employee & Forum Moderator
Raspberry Pi Foundation Employee & Forum Moderator
Posts: 5202
Joined: Thu Jul 28, 2011 7:22 pm
Contact: Website

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 5:56 pm

Bother. Sorry about that.

There's a real business opportunity out there for someone in buying in bulk and acting as a reseller in countries like Mexico.
Director of Communications, Raspberry Pi

iscroman
Posts: 67
Joined: Thu Jul 05, 2012 4:59 pm
Location: Villahermosa, Tabasco, México

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 6:16 pm

Interesting. :ugeek:

I am a mere mortal. How I can take the chance? :o
liz wrote:Bother. Sorry about that.

There's a real business opportunity out there for someone in buying in bulk and acting as a reseller in countries like Mexico.

cjthebrave
Posts: 34
Joined: Mon Aug 20, 2012 8:34 pm

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 6:39 pm

liz wrote:They are (they are the same company as RS), but they're having component supply issues which have led to this delay.
Possibly, but why does it seem that every other reseller can offer shorter lead times, some even shorter than the extensions that RS are now adding to theirs.

Even 'new' suppliers (Maplin in the UK) are offering pre-orders for September 30th which is just over 4 weeks - RS have just added 5 weeks to my already 9 week wait.

(And all this time they sit on my, and many thousands of other customers, money !! Nice :evil: )

iscroman
Posts: 67
Joined: Thu Jul 05, 2012 4:59 pm
Location: Villahermosa, Tabasco, México

Re: Order and Shipping update from RS & Allied

Wed Aug 29, 2012 6:47 pm

But remember guys, there's no reason for complaint! (sarcasm)... :lol:

Sorry PaulCheffus, I could not resist! :P

Regards!
PaulCheffus wrote:
Why do so many people come and complain well before their estimated delivery date? Ten weeks from 22 June is around 31 August and today is the 18 so about another two weeks to wait.

Paul

Return to “General discussion”