I"ve got a confirmation number of 160867
and now you understand why I"m frustrated. Low number, no word at all
You will see different order numbers for "Farnell" companies. For example, your 6 digit number suggests you ordered from Newark/Element 14 in North America.
The 16xxxxxx numbers that you see here are UK/European(?) orders placed with Farnell.
I would still contact them but also have a look at the RasPi community at Element 14 where you may get a better feel for your place in the queue