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Re: Email from Farnell

Thu May 03, 2012 11:00 am

Hi,

I'm in the UK and was also given a WC 7/5 shipping date but got my "shipped" email yesterday.

The online order status is still "Processing" but the line item is "Complete" and no Tracking number.

I called Farnell and was told that it has been shipped by standard Royal Mail so there is no Tracking number and the online status might take a couple of days to catch up!

pandapi
Posts: 120
Joined: Tue Feb 28, 2012 6:58 am

Re: Email from Farnell

Thu May 03, 2012 11:04 am

PIrate said:


paulie said:


Got 7/5 delivery email. Good.
Got "shipped" email this morning.
Line status "complete" but no tracking no.

Has someone got a tracking no. yet?
( no need for all of you to reply )


No tracking number here either, as it was delivered by Royal Mail (looking through my previous shipments, you only get tracking numbers for UPS). The postman rang the doorbell as it wouldn't fit through my small none standard letter box. The envelope should easily fit through a regular sized letter box though. No signature required either, so if you got your email yesterday, open your door carefully when you get home!


Fantastic. Thanks for the info. Roll on the end of the working day!

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sorinm
Posts: 138
Joined: Sat Mar 03, 2012 10:41 am
Location: Romania

Re: Email from Farnell

Thu May 03, 2012 11:28 am

Has anyone got a tshirt with his Pi ?

nickorossa
Posts: 71
Joined: Wed Mar 14, 2012 12:42 pm
Location: Swindon, UK, Planet Earth.

Re: Email from Farnell

Thu May 03, 2012 12:20 pm

Still no email for me either providing an update or shipping info!

N.

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sorinm
Posts: 138
Joined: Sat Mar 03, 2012 10:41 am
Location: Romania

Re: Email from Farnell

Thu May 03, 2012 12:33 pm

I`ve received an email from farnell. My Pi has been shipped.

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grumpyoldgit
Posts: 1452
Joined: Thu Jan 05, 2012 12:20 pm

Re: Email from Farnell

Thu May 03, 2012 12:51 pm

I keep getting an image of a massive RS warehouse stacked to the ceiling with Pis, as per Raiders of the Lost Ark. In one corner there is an old chap in carpet slippers picking one off the pile and then writing out an address on the box slowly in old copper script.


steviewevie
Posts: 104
Joined: Thu Feb 23, 2012 9:36 am

Re: Email from Farnell

Thu May 03, 2012 12:55 pm

I gave up on the web ordering on launch day, and ordered via the phone around 9am. My Pi arrived today, woo-hoo !

mebrew
Posts: 12
Joined: Thu Jan 05, 2012 2:10 pm

Re: Email from Farnell

Thu May 03, 2012 12:56 pm

Colincoach said:

Just received email.

Order shipped – Order Number 29/02/12 11:55 16464706

It appears that despite Farnell saying that orders are shipped in strict rotation, they are not. My order number is 3500 before yours and no email. Oh well I guess it will turn up sometime!!

colincoach
Posts: 47
Joined: Mon Mar 05, 2012 9:26 am

Re: Email from Farnell

Thu May 03, 2012 1:04 pm

mebrew said:


Colincoach said:

Just received email.

Order shipped – Order Number 29/02/12 11:55 16464706

It appears that despite Farnell saying that orders are shipped in strict rotation, they are not. My order number is 3500 before yours and no email. Oh well I guess it will turn up sometime!!


Did you get an email on the 27th April advising of a new shipping date of w/c 7th May 2012? I did but now will hopefully be getting my Pi tomorrow - 4th May 2012 (Star Wars day!!)

symes
Posts: 23
Joined: Sat Aug 27, 2011 7:17 am

Re: Email from Farnell

Thu May 03, 2012 1:18 pm

Grrrr, so much for a strict 'in order' processing policy!!!!

I've just called Farnell, and it appears that payment has been taken (so I did give them a card number that was valid for May afterall) - but my Pi hasn't been shipped yet, the status online is still "processing" even though the contact centre say that it's 'printed' (but perhaps that's in relation to the payment).

So some people who placed an order AFTER me have already received theirs... in the meantime mine is presumably sitting the warehouse waiting it's turn!

I was looking forward to getting it before the Bank holiday weekend, well there are a few hours left I guess!

mebrew
Posts: 12
Joined: Thu Jan 05, 2012 2:10 pm

Re: Email from Farnell

Thu May 03, 2012 1:18 pm

yes got the email on 27/4 timed at 11.06, with the same delivery schedule.

mebrew
Posts: 12
Joined: Thu Jan 05, 2012 2:10 pm

Re: Email from Farnell

Thu May 03, 2012 1:21 pm

I guess a phone call is going to be necessary, for what good it will do.

krischaplin
Posts: 13
Joined: Fri Jan 13, 2012 1:52 pm

Re: Email from Farnell

Thu May 03, 2012 1:26 pm

Nice live tech chat from Farnell today, really clears things up for me

info: Thank you for contacting Live Technical Chat. You are now chatting with 'Darren', how may I help you?
Darren: You are connected to LTC
Kris Chaplin: Hi Darren
Kris Chaplin: LTC?
Darren: Live Technical chat
Kris Chaplin: ah - thanks
Kris Chaplin: I'm confused by the status of my order, confirmation number 16454754, which has a status of "complete" but there is no shipping date. Can you please let me know when I can expect delivery?
Darren: checking..
Darren: Its for raspberry pie done in Feb
Darren: so your delivery is before June 30th
Kris Chaplin: so what does a line status of complete mean?
Darren: it means we have your order
Darren: thats all.
Darren: No one has got Pie
Darren: yet
Kris Chaplin: so how come the status is different from yesterday, when it was processing
Darren: but you are in batch 1
Kris Chaplin: ps - it's pi. ok thanks
Darren: so its status has been moved up
Darren: for you.
Kris Chaplin: ok thanks for the clarification
Darren: {batch 2 is July deliveries onwards}
Darren: Thanks.

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nick.mccloud
Posts: 804
Joined: Sat Feb 04, 2012 4:18 pm

Re: Email from Farnell

Thu May 03, 2012 1:29 pm

Pi's arrived!

JoeDaStudd
Posts: 274
Joined: Fri Jan 27, 2012 1:34 pm

Re: Email from Farnell

Thu May 03, 2012 1:57 pm

nmcc said:


Pi's arrived!



When did you get the your order has been shipped email?

pandapi
Posts: 120
Joined: Tue Feb 28, 2012 6:58 am

Re: Email from Farnell

Thu May 03, 2012 2:03 pm

nmcc said:


Pi's arrived!


So jealous. Wish i'd used my work address for delivery. What a dumbo.

lworbey
Posts: 41
Joined: Tue Dec 20, 2011 12:39 pm

Re: Email from Farnell

Thu May 03, 2012 2:14 pm

Don"t believe anything the Tech Support tells you about your order status, they are there for tech support only.

Mine got updated to Processing on Tuesday and yesterday changed to Complete. I rang up and Complete means it has been shipped and from Farnell for the UK they are shipped Royal Mail Second Class so 2-3 days for most people.

Fingers crossed mine is there when I get home!

krischaplin
Posts: 13
Joined: Fri Jan 13, 2012 1:52 pm

Re: Email from Farnell

Thu May 03, 2012 2:19 pm

Thanks Lworbey, hope you get yours, and I hope mine is there in time for the weekend!

I wont phone them up, I'm sure they are sick of hearing from us!

Cheers

Kris

svrsig
Posts: 134
Joined: Thu Nov 03, 2011 9:45 am
Contact: Website

Re: Email from Farnell

Thu May 03, 2012 2:36 pm

My UK Farnell order (0819 29/2) showed the Pi as 'Back order' until Tuesday 1st May when it changed to 'Processing'. Today it changed to 'Complete' and I now have an e-mail saying it has been dispatched. Presumably they have taken the money from my credit card (I have an account with Farnell). Second class post I have heard (on this forum) so it may be a few days before I get it – but I should have it in time for the Bristol RISC OS user group meeting on 9th May. Thanks to all, including Farnell's e-mail support line who responded within a few hours in the evening.

max1zzz
Posts: 78
Joined: Thu Jul 28, 2011 6:58 am
Contact: Website

Re: Email from Farnell

Thu May 03, 2012 2:52 pm

Just got off the phone from farnell to reconfirm my card details, and he said my Pi should get shipped today i'm so, so happy right now

chickey
Posts: 63
Joined: Thu Jan 05, 2012 11:17 am

Re: Email from Farnell

Thu May 03, 2012 3:17 pm

max1zzz said:


Just got off the phone from farnell to reconfirm my card details, and he said my Pi should get shipped today i"m so, so happy right now



After i read that i rang again and they let me update my card details and said mine would ship today also.  Frustrating that i rang earlier in the week and was told that they couldn't update them on the system and would contact me when they needed payment.

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nick.mccloud
Posts: 804
Joined: Sat Feb 04, 2012 4:18 pm

Re: Email from Farnell

Thu May 03, 2012 3:26 pm

JoeDaStudd said:


nmcc said:


Pi's arrived!


When did you get the your order has been shipped email?


Yesterday!

JoeDaStudd
Posts: 274
Joined: Fri Jan 27, 2012 1:34 pm

Re: Email from Farnell

Thu May 03, 2012 3:37 pm

Fingers crossed when I get home I have mine waiting for me.

I got the email yesterday and live on the Derbyshire/Staffordshire border, so hopefully they use the same dispatch warehouse.

krischaplin
Posts: 13
Joined: Fri Jan 13, 2012 1:52 pm

Re: Email from Farnell

Thu May 03, 2012 3:42 pm

Looks like we are all likely to have a new toy in time for the weekend!

max1zzz
Posts: 78
Joined: Thu Jul 28, 2011 6:58 am
Contact: Website

Re: Email from Farnell

Thu May 03, 2012 5:17 pm

Kris Chaplin said:


Looks like we are all likely to have a new toy in time for the weekend!



i really hope so, i really hope so....

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