Those are the flights where you ask the attendant for a glass of water and he/she will bring you a can of larger instead, because it will be more useful.
Loved the interview, especially the tech support guy saying if he couldnt write a driver he didn't deserve to have a mouse... strangely after attending many many many physics conferences, i have the same opinion of people who step up to presentations with their laptop and have no idea how to hook up the projector correctly.
While not everyone is going to know everything about everything without some trail and error or manual reading, the amount of people who get up there and look very lost, is disturbing.
At my infant school, we had a BBC micro, and I was the only one who could get anything to load on it , of course we just played various educational games and didnt do any programming. For us, loading it was a huge deal.