mattanl
Posts: 141
Joined: Thu Jun 14, 2012 10:40 am

Defective Raspi

Tue Oct 09, 2012 8:27 am

Hi,
I received my raspberrypi today (I ordered it from rs).
Unfortunately, a component marked as "2G 220 16H" was disconnected from the board (was free in the bag that contains the raspberry).
Therefore, I will not connect / use my raspberry, and I want a replacement.
Who should I contact?
Thanks.

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Burngate
Posts: 6046
Joined: Thu Sep 29, 2011 4:34 pm
Location: Berkshire UK Tralfamadore
Contact: Website

Re: Defective Raspi

Tue Oct 09, 2012 10:11 am

Since you say you ordered it from RS, you need to contact RS for an RMA.

But that component, C6, is actually not totally necessary - it merely smooths the 5v power, and many people have had no problems with it missing.
So you can use your Pi quite safely, and not go through the hastle of returning it.

mattanl
Posts: 141
Joined: Thu Jun 14, 2012 10:40 am

Re: Defective Raspi

Tue Oct 09, 2012 11:36 am

Thanks, but I want to start from the same baseline... I assume that if this component was added, it is necessary in some cases...
Maybe I could fix it by myself, but I don't want to void the warranty...
I couldn't find a phone/mail address of RS. Can you please tell me from where can I get these details?
Thanks.

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Burngate
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Location: Berkshire UK Tralfamadore
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Re: Defective Raspi

Tue Oct 09, 2012 4:06 pm

I searched for "RMA" and found this on another thread:
Re: Rpi quit working. Can you help me find the problem?
Post by obcd » 10 Aug 2012 16:45
If you purchased on Farnell or RS, you can fill in a webform and ask for a RMA number.
They will send you a mail with the details how to proceed.
I've no further knowledge regarding the process.

I would still say keep it, but it's your decision.

Just to say, one of the top guys (maybe Dom?) knocked that cap off by using it as a lever for removing the SD card or power plug, and he's still using it - if he can you can.
On the other hand, if you think you have power problems, one more worm escaping from the can doesn't help ;)

W. H. Heydt
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Location: Vallejo, CA (US)

Re: Defective Raspi

Tue Oct 09, 2012 5:26 pm

Since the OP indicates being unfamiliar with the process...I'll start with a definition.

RMA == Return Materials Authorization

What you do is:
1. Contact the company you bought the product from. Somewhere on their web site should be a way to contact them about items you wish to return.

2. The company will respond with an RMA, probably including shipping instructions (which they may pay for through a specific carrier).

3. They may ask if you want a refund or a replacement.

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bwoodbury
Posts: 122
Joined: Fri Dec 23, 2011 2:49 pm
Location: Canal Flats Canada

Re: Defective Raspi

Tue Oct 09, 2012 6:49 pm

The returns section on the RS website can be found here

http://uk.rs-online.com/web/generalDisp ... le=returns

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