The curious thing is that the "Raspberry Pi - Time to order" and the "Order Confirmation" messages came through just fine...Good Morning Daniel,
Apologies for the delayed response to your query, but as your order has been taken for dispatch I’m afraid we cannot cancel your order. With regards to your Raspberry Pi order, we send a dispatch notice to the email account registered with your order, so apologies if you didn't receive this communication from us.
Due to the shipping method we are using for Brazil, in order to minimise importation/handling duty payable on the Pi, our delivery time takes up to 20 days from which was the 31/8/12. In addition, the shipping method (DHL Mail) does not provide tracking information until it is delivered to yourself.
What we can ask is that you either refuse delivery when your order reaches you or fill out our returns form from link below and return your order to us.
http://authenticate.rsdelivers.com/stat ... turns.aspx
Raspberry Pi Team
I ordered my raspberry pi on 22 june too, my ref number is 98***danielverza wrote:Sorry RS but enough is enough !
Just canceled my order.
I ordered on June 22 and the reference number was 100414. Lead time was estimeted to 10 weeks. Since I chose to use PayPal the total amount (USD 43.02) was deducted from my account immediately.
After that.... nothing! No contact, no e-mails, no Pi!
I'm not trying to be offensive here, but this lack of transparency is just not what I call "good business practice". Was there a supply problem ? OK. Sh*t happens. But at least have the consideration to let me know ! Remember: you already got my money !!
And as much as everyone says this is not the Foundation's fault, in reality it *is* hurting the Raspberry Pi's image. It's becoming that amazing, full of potential, ultra-cool device that YOU CAN'T HAVE !!
Sad. Just sad....
Now let's see how the refund process go. They asked for 14 working days.
BTW: Sorry for the rant. It's just that this is *very* frustrating....
Best of luck to all
My opinion:microbe wrote:Hi all.
I ordered a Pi on RS website ( last month ), and my order ref. number is something like 101017XXXX
I see the guy above that have ordered in June, has the ref. numbre 98XXX !
More than 4 months to have my parcel is unacceptable
I ask for your opinion, should I cancel my order and recommend on Farnell website ?
Thanks for replies !
I cancelled my RS order and re-ordered from Farnell, who supplied a PI (Rev2) in a matter of days. RS refunded my money, bang on their fourteen-working-day limit.microbe wrote:Thanks for your advices.
I paid with paypal, and my card was debited directly.
...I am not sure what I'll do, that bothers me.
Me neither. They have really messed this up, mostly by not keeping people informed and by taking advance payment for goods they haven't got. Once they have got your money they don't need to put themselves out, do they? I just don't trust them.microbe wrote:i will never order any component on RS again.
[cough]barrybarryk wrote:I only have a Maestro card
Where do you live? If you order from CPC, which seems to be some sort of subsidiary of Farnell, the website says thay have stock. This is what it says in the FAQs about credit cards:barrybarryk wrote:I pretty much had to order from RS yesterday. I only have a Maestro card (& PayPal) and farnell wouldn't take it on the site. I couldn't find any other way of ordering through Farnell / element 14 for UK that would accept a maestro card
Not looking forward to waiting "10 Weeks" for dispatch, if that even happens.
Obviously CPC read your post even while I was typing my reply! Looks as though you're in luck.CPC.co.uk wrote: [cough]
Yes, we doexartemarte wrote:but at least it implies that will ship outside the UK.
Depending on just *where* outside the UK you are, you could consider the corresponding US affiliate, MCM Electronics in the US.exartemarte wrote: On the Pi page it says Please note that for UK orders the handling charge on this product will be removed prior to dispatch, which is a bit of a bummer as far as the handling charge is concerned, but at least it implies that they will ship outside the UK.
Might be worth a look.
Clear case on CPC site:Wheel_nut wrote: I couldn't find the Clear Case on the CPC site so I have bought two Adafruit cases for £8-26 in total. These are cut from clear Acrylic and fit together like a jigsaw puzzle with no screws. There are cut-outs for all connectors including the GPIO cable and additionally, can be used with the top plate off for access to test points and internal connectors. I will post a review here when I get and use them.