debe
Posts: 4
Joined: Fri Jul 13, 2012 4:12 pm

Farnell: dispatched w/c 09/07/2012

Fri Jul 13, 2012 4:22 pm

Hi,

Has any Farnell customer, which received notification, that his Raspberry Pi will be dispatched the week commencing 09/07/2012, already received confirmation email about shipment?

Regards

debe

Roalush
Posts: 66
Joined: Sat Jun 02, 2012 9:31 am

Re: Farnell: dispatched w/c 09/07/2012

Sat Jul 14, 2012 12:59 pm

debe wrote:Hi,

Has any Farnell customer, which received notification, that his Raspberry Pi will be dispatched the week commencing 09/07/2012, already received confirmation email about shipment?

Regards

debe
Yes. My order, ORP0392xx from May 16th, was shipped on Thursday - I received an email that it will ship the week commencing July 9th.

debe
Posts: 4
Joined: Fri Jul 13, 2012 4:12 pm

Re: Farnell: dispatched w/c 09/07/2012

Sat Jul 14, 2012 4:42 pm

Hi,

I have ordered on May 12th, ORP038xxx, so this is a bit strange.

I do not expect that they would have problems with credit card, but does Farnell contacts individuals via email in case of problems?

Regards

klaatu
Posts: 14
Joined: Tue Jan 17, 2012 4:27 pm

Re: Farnell: dispatched w/c 09/07/2012

Sat Jul 14, 2012 5:39 pm

I didn't expect them to have problems with my card, but somehow they did. They didn't contact me, I had to contact them.

Steve

debe
Posts: 4
Joined: Fri Jul 13, 2012 4:12 pm

Re: Farnell: dispatched w/c 09/07/2012

Sat Jul 14, 2012 5:54 pm

klaatu wrote:I didn't expect them to have problems with my card, but somehow they did. They didn't contact me, I had to contact them.

Steve
Hi,

how did you contact them via email, phone? I hope you'll say email :) because I am from continent not from island.
Is there some email address for issues regarding Raspberry, or should I address directly sales@farnell.co.uk ? They must have thousands of emails per day.

They have my credit card info, I would not prefer repeating numbers via email or phone...

Regards

klaatu
Posts: 14
Joined: Tue Jan 17, 2012 4:27 pm

Re: Farnell: dispatched w/c 09/07/2012

Sun Jul 15, 2012 2:50 pm

I sent an email to the sales address and got a reply after a couple of hours with the bad news. I had to phone them to give them my card details again, though.

Steve

mintsource
Posts: 13
Joined: Wed Apr 11, 2012 9:59 pm
Contact: Website

Re: Farnell: dispatched w/c 09/07/2012

Mon Jul 16, 2012 4:12 pm

try calling +44 8701200208 with your order code. they answer quite fast. but from mine (and others experience here) they don't seem to contact you by phone or email if they can't process your card (mine had expired). once processed they will release it to be sent.. but yeah, you wonder how many orders they have parked waiting for telepathic pi buyers to call..

Roalush
Posts: 66
Joined: Sat Jun 02, 2012 9:31 am

Re: Farnell: dispatched w/c 09/07/2012

Wed Jul 18, 2012 5:16 am

Roalush wrote:
debe wrote:Hi,

Has any Farnell customer, which received notification, that his Raspberry Pi will be dispatched the week commencing 09/07/2012, already received confirmation email about shipment?

Regards

debe
Yes. My order, ORP0392xx from May 16th, was shipped on Thursday - I received an email that it will ship the week commencing July 9th.
Arrived yesterday. T-shirt and all.

dowtchaboy
Posts: 1
Joined: Thu Mar 15, 2012 3:24 pm
Contact: Website

Re: Farnell: dispatched w/c 09/07/2012

Thu Jul 19, 2012 2:13 pm

by mintsource » 16 Jul 2012 16:12

try calling +44 8701200208 with your order code. they answer quite fast. but from mine (and others experience here) they don't seem to contact you by phone or email if they can't process your card (mine had expired). once processed they will release it to be sent.. but yeah, you wonder how many orders they have parked waiting for telepathic pi buyers to call..
:D :D
They cancelled my order too (acknowledged March 3rd) without letting me know - when I queried it they said "someone" had contacted me - no, they didn't. They accepted my credit card details today, tried to increase the original agreed price by €7.60, and said they did not have any T-shirts, even though this was on the original order acknowledgment.
Farnell are a good outfit, in my opinion, I just think they don't know how to deal with the "retail" customer.
P@

cumhursarac
Posts: 2
Joined: Thu Jul 19, 2012 2:59 pm
Location: Istanbul / Turkey

Re: Farnell: dispatched w/c 09/07/2012

Thu Jul 19, 2012 3:11 pm

I am the one who got the mail about dispatche date 09/07/2012. I aslo got my invoice and confirmation of dispatche from warehouse at 11/07/2012. But i didn't received my board yet. I couldn't track my shipping because i have no barcode (or track number) number of my delivery. Does it take 10 days long to Turkey? Why Farnell does NOT inform me about track number of Royal Mail Int.?

debe
Posts: 4
Joined: Fri Jul 13, 2012 4:12 pm

Re: Farnell: dispatched w/c 09/07/2012

Thu Jul 19, 2012 5:00 pm

Hi,

I have written to Farnell on 15th Sunday evening, and was surprised to receive an answer within one day.

Farnell:
"Thank you for your email.. Stock has now been allocated to your order however delivery was slightly delayed. We expect to ship this order this week, at the time of despatch you will receive email notification"

On 17th I have received an email that raspberry pi was shipped.

After that I have checked credit card status, and noticed that it was charged more tha one week prior to shipment on 7th of June.

Now I am waiting, 3-5 days for Europe mainland, fingers crossed.

Regards
Debe

cumhursarac
Posts: 2
Joined: Thu Jul 19, 2012 2:59 pm
Location: Istanbul / Turkey

Re: Farnell: dispatched w/c 09/07/2012

Mon Jul 23, 2012 8:45 am

cumhursarac wrote:I am the one who got the mail about dispatche date 09/07/2012. I aslo got my invoice and confirmation of dispatche from warehouse at 11/07/2012. But i didn't received my board yet. I couldn't track my shipping because i have no barcode (or track number) number of my delivery. Does it take 10 days long to Turkey? Why Farnell does NOT inform me about track number of Royal Mail Int.?
Happy to announce: After 12 days of dispatch; i received my board :)
As a note there are several numbers and stickers on the envelope, but none of them could be used to track the delivery ( surprising ).

raspfly
Posts: 132
Joined: Sun May 27, 2012 1:42 am

Re: Farnell: dispatched w/c 09/07/2012

Sat Jul 28, 2012 5:01 am

Interest registered in March
Order placed on 16th July
Dispatched on 27th July
Received on 28th July
Thanx every one !

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