Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Anyone who ordered from RS get their camera yet?

Thu May 16, 2013 9:40 am

I ordered from RS and received an order confirmation. So far, I haven't received a dispatch e-mail and nothing has dropped through that little slot in the door.

Has anyone (UK or abroad) received their camera from RS?

wilber
Posts: 5
Joined: Tue Apr 09, 2013 11:54 am

Re: Anyone who ordered from RS get their camera yet?

Thu May 16, 2013 12:14 pm

Not seen mine yet. No email confirming dispatch either.

Just spotted that they've taken the money from my account, so hopefully that means it's on its way!

PaulCheffus
Posts: 381
Joined: Tue May 29, 2012 2:51 pm
Location: Lincolnshire UK

Re: Anyone who ordered from RS get their camera yet?

Thu May 16, 2013 1:49 pm

wilber wrote:Not seen mine yet. No email confirming dispatch either.

Just spotted that they've taken the money from my account, so hopefully that means it's on its way!
Hi

RS take the money when you place the order (there is a message on the website when you place the order saying this).

Cheers

Paul
Procrastination - The Thief of Time.

wilber
Posts: 5
Joined: Tue Apr 09, 2013 11:54 am

Re: Anyone who ordered from RS get their camera yet?

Thu May 16, 2013 2:31 pm

I'll learn to read small print one day....

Thanks for that, and judging by the number of responses to this thread, no one has theirs from RS yet.

hovisjovis
Posts: 4
Joined: Thu May 16, 2013 4:34 pm

Re: Anyone who ordered from RS get their camera yet?

Thu May 16, 2013 4:57 pm

Ordered mine on Wednesday morning about 10am from RS and heard anything of it yet.

I did order then cancel a Pi from them earlier in the year though and had to remind them that when you refund someone their money, you have to actually give them the money back!

Hoping the camera will come next week though...

kaos
Posts: 108
Joined: Mon Mar 26, 2012 8:14 pm

Re: Anyone who ordered from RS get their camera yet?

Thu May 16, 2013 8:14 pm

Ordered mine on Tuesday, and got a dispatch notification today.

--
Kári.

RexRoper
Posts: 67
Joined: Wed Oct 31, 2012 4:45 pm
Location: South Florida
Contact: Website

Re: Anyone who ordered from RS get their camera yet?

Thu May 16, 2013 9:35 pm

Ordered from PF (element14) in USA: 5/13/13 2:29 PM,
received order confirmation: 5/13/2013 4:35 PM,
received shipping confirmation: 5/14/2013 12:16 AM,
received camera: 5/15/2013 3:28 PM.
I feel very lucky! :)

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leol
Posts: 147
Joined: Fri Jan 13, 2012 4:27 pm
Location: Haute-Vienne, France

Re: Anyone who ordered from RS get their camera yet?

Fri May 17, 2013 4:03 pm

Ordered one from RS on Tuesday mid morning. Still not arrived Friday. Called RS because I was unable to query my order on the website. They said they would phone me back - still waiting.
Meanwhile I received one from CPC next day.

Looks like RS have not any lessons from the initial Pi launch. CPC cheaper that RS too!

Leo

Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Re: Anyone who ordered from RS get their camera yet?

Fri May 17, 2013 7:12 pm

leol wrote:Ordered one from RS on Tuesday mid morning. Still not arrived Friday. Called RS because I was unable to query my order on the website. They said they would phone me back - still waiting.
Meanwhile I received one from CPC next day.

Looks like RS have not any lessons from the initial Pi launch. CPC cheaper that RS too!

Leo
Their site even said that the item would dispatch within 1 day... meh.

Nothing through my post box either. Too bad that RS was the only site to sell outside the UK on launch day :(

Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 5:49 am

If I don't get a dispatch e-mail OR the cameras today I'm going to get mildly annoyed. The RS site said they'd dispatch within a day when I ordered, and I haven't heard of anyone else getting a camera from them either.

Did they even get any stock?

User avatar
Grid
Posts: 22
Joined: Fri Jan 04, 2013 5:02 pm
Location: Lodz, Poland

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 8:23 am

Hmm no dispatch email? Maybe you should contact RS for an explanation. I am still waiting for the postman, but the order flow in my case looks normal.

2013-05-14 12:18 Order confirmation
2013-05-16 11:56 Dispatch email, see below:
RS Components Your Raspberry Pi Order ... has been Dispatched

This is an Automated Email. Please do not Reply to the above Addresses use the link below

Your Raspberry Pi order was despatched today.

Your order has been sent to the following address:

...

If you have any questions please email: RaspberryPi@rswww.com

Expected Delivery by Mail (Postal Service) within:-
5 Working days for Germany.
8-14 Working days for the rest of Europe.
20 Working Days for USA.
28 Working days for Australia.
5-14 Working days for Asia (India, Japan & Taiwan).
40 Working days for South Africa.
21-30 Working Days for Countries not Mentioned above.

Thank you for your Order
Fix instead of throwing away. Save the planet one gadget at a time.

matthewcarlrose
Posts: 4
Joined: Tue May 29, 2012 8:25 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 9:41 am

Ordered mine 9:15 Last Wednesday (14th) Still no dispatch message, still no camera!

:(

Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 12:45 pm

matthewcarlrose wrote:Ordered mine 9:15 Last Wednesday (14th) Still no dispatch message, still no camera!

:(
I ordered mine at 10:42am GMT. I sent an e-mail to RS, let's see what they say.

hovisjovis
Posts: 4
Joined: Thu May 16, 2013 4:34 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 1:29 pm

Emailed them today and got a reply...
On 20 May 2013 14:22, RaspberryPi <RaspberryPi@rswww.com> wrote:
Good Afternoon,

Unfortunately there has been a slight delay in the despatch of all orders containing the Raspberry Pi HD Video Camera however your order REF ********** is now due to be despatched this week. You will receive a despatch confirmation email when your order has been processed.

Thank you for your continued patience and apologies for any inconvenience this may have caused.

Kind Regards
Raspberry PI Team

User avatar
g7ruh
Posts: 67
Joined: Mon Apr 23, 2012 9:49 am
Location: Blackfield UK

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 1:42 pm

[quote="hovisjovis"]Emailed them today and got a reply...


Unfortunately there has been a slight delay in the despatch of all orders containing the Raspberry Pi HD Video Camera


Maybe RS ordered their stock from CPC which is why CPC Farnell sold out <cough cough> and there is a delay in RS getting our cameras to us? :D :roll:

Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 1:46 pm

Awesome communication from RS then... Is it really that hard to e-mail everyone who ordered a camera that shipping is delayed?

The Foundation should really think about dropping RS as a recommended way for consumers to purchase Pi's, they can't seem to ship anything on time.

ceptimus1
Posts: 2
Joined: Mon May 20, 2013 2:12 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 2:18 pm

I ordered mine last Tuesday morning (14th May) at 11:40 BST.

I paid with PayPal - the money was taken straight away and I received the PayPal receipt email.

But so far, I've received nothing at all from RS - not even an email acknowledging the order, let alone a despatch email or the actual camera.

I just emailed them to ask what is happening and I received an automatic reply saying I should get an actual reply to my enquiry within three days. :x

matthewcarlrose
Posts: 4
Joined: Tue May 29, 2012 8:25 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 2:39 pm

This delay is par for the course!

At least now we know! I assume these RPI boards are produced by Sony in Wales along with the RPI?

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alexandru.cucu
Posts: 75
Joined: Mon Sep 05, 2011 6:07 pm
Contact: Website

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 2:57 pm

@ceptimus1, I'm the exact same situation. Ordered mine on the 14th at 10:50 GMT, got the PayPal receipt and nothing else.

The order details said: "Despatch within 1 day".

Also tried to get some status information for my order:
RS wrote:Thank you for your enquiry.

We are currently responding to all enquiries within three working days, and will be back to you as soon as possible

Thank you for your email.

RS Raspberry Pi team.
https://launchpad.net/~alexandru.cucu

gm3eiy
Posts: 15
Joined: Mon Sep 03, 2012 4:12 am

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 3:25 pm

Rs are showing a 13 week delay again !!!
Mike
:(

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g7ruh
Posts: 67
Joined: Mon Apr 23, 2012 9:49 am
Location: Blackfield UK

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 3:27 pm

ceptimus1 wrote:I ordered mine last Tuesday morning (14th May) at 11:40 BST.

I paid with PayPal - the money was taken straight away and I received the PayPal receipt email.

But so far, I've received nothing at all from RS - not even an email acknowledging the order, let alone a despatch email or the actual camera.

I just emailed them to ask what is happening and I received an automatic reply saying I should get an actual reply to my enquiry within three days. :x

Ceptimus1, my money went via paypal last Tuesday too. I have had nothing other than it will ship within one day <huge sigh> :cry:

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g7ruh
Posts: 67
Joined: Mon Apr 23, 2012 9:49 am
Location: Blackfield UK

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 3:32 pm

On a serious note, please would somebody from the Raspberry Pi Foundation with business links to RS ask them why the delay and why there has been poor expectation management. If they did not have any to sell, then why offer them. I am sure that a lot (well some) of the frustration expressed in the forum would be removed, just by some open and honest communication.

Thanks
Roger aka g7ruh
A very satisfied pi user: keep up the excellent work with the pi

wilber
Posts: 5
Joined: Tue Apr 09, 2013 11:54 am

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 6:31 pm

Just this minute received my dispatch confirmation. From parcel force, not RS. Hopefully will arrive tomorrow.

hovisjovis
Posts: 4
Joined: Thu May 16, 2013 4:34 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 6:34 pm

wilber wrote:Just this minute received my dispatch confirmation. From parcel force, not RS. Hopefully will arrive tomorrow.
Same here, hopefully here tomorrow! :D

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fbutler
Posts: 302
Joined: Thu Mar 15, 2012 4:09 pm
Location: Surrey, England

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 6:39 pm

hovisjovis wrote:
wilber wrote:Just this minute received my dispatch confirmation. From parcel force, not RS. Hopefully will arrive tomorrow.
Same here, hopefully here tomorrow! :D
Ditto: "You have a shipment being sent from RS COMPONENTS LTD that is due to be despatched on 20/05/2013 using our Express 24 service"

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