In the UK
, the regulations say that if the item is faulty or develops a fault with in a certain period, the seller
not the manuacturer
has to pay the return postage costs. If you return the item by choice within the returns period then the return
postage costs are probably your responsibility, will depend what their sales literature says.
In case of disputes, get outside witnesses and photographs if possible.
http://www.which.co.uk/consumer-rights/ ... tAodlw8AMg
Returning faulty goods
If you receive faulty goods and wish to return them, The Distance Selling
Regulations are in addition to your other legal rights.
So, if your goods are faulty and don’t do what they're supposed to, or don’t match
the description given, you have the same consumer rights under the Sale of Goods
Act as you have when buying face to face.
Any terms and conditions that say you must cover the cost of returning an item
wouldn’t apply where the goods being returned are faulty.
Ask them to send a prepaid address label, any problems quote the regulations and mention the Trading Standards Office,
these regulations also apply to eBay business sellers. What ever you do get proof of postage.
If the sellers gone bust, tough.
Have a nice Christmas!